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Introduction by FMCSA Administrator - Your Rights and Responsibilities When You Move

Administrator
Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington, DC 20590

Dear Customer:

Welcome to the Federal Motor Carrier Safety Administration's (FMCSA) booklet, "Your Rights and Responsibilities When You Move."

We have prepared this booklet, which your moving company is required to give to you, for several reasons. First, entrusting your possessions to another can be a stressful experience. The booklet explains to you what you have a right to expect from your mover and what you should do to help ensure your move is a smooth one.

Secondly, we have revised the booklet to reflect recent changes made to the Federal regulations to help consumers like you who need the services of a moving company.

Additionally, you can obtain more information on how to choose a moving company and learn more about the mover by accessing FMCSA's Web page at www.protectyourmove.gov. This Web page provides the latest information on how to plan your move, where to register a complaint against a moving company or driver, and links to useful information at the State level. If you cannot access our Web page, and have questions about your move or need to file a complaint, you can also call 1-888-DOT-SAFT (1-888-368-7238).

Although most movers are honest, safe companies, do not hesitate to contact us if you should run into trouble. We want to help!


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Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington, DC 20590 • 1-800-832-5660 • TTY: 1-800-877-8339 • Field Office Contacts