Rogue movers typically work like this: Without ever visiting your home or seeing the goods you want moved, they give a low-ball estimate over the phone or Internet. Once your goods are on their truck, they demand more money before they'll deliver or unload them. They hold your goods hostage and force you to pay more—sometimes much more than you thought you had agreed to—if you want your possessions back.
Your best defense is to recognize a rogue mover before they have your goods. Here are the "red flags" to look out for:
- The mover doesn't offer or agree to an on-site inspection of your household goods and gives an estimate over the phone or Internet—sight-unseen. These estimates often sound too good-to-be-true. They usually are.
- The moving company demands cash or a large deposit before the move.
Your Rights and Responsibilities When You Move
No local address, license or insurance
- The company's Web site has no local address and no information about licensing or insurance.
- The mover claims all goods are covered by their insurance.
No company name
- When you call the mover, the telephone is answered with a generic "Movers" or "Moving company," rather than
the company's name.
- Offices and warehouse are in poor condition or nonexistent.
Generic Rental truck
- On moving day, a rental truck arrives rather than a company-owned and marked fleet truck.