Q. How do I learn more about choosing a mover?
A. Start at the Choose a Reputable Mover
section of this Web site for information and
resources on choosing a mover.
Q. What if I think a rogue mover has taken advantage of me?
A. Visit http://nccdb.fmcsa.dot.gov,
or call 1-888-DOT-SAFT
(1-888-368-7238) to file a complaint; your report could become
part of a Federal investigation against the company. But remember—you should file a
complaint directly with the mover before doing
so with FMCSA.
Q. What is the difference between an intrastate move and an
A. An intrastate move is one in which goods are transported from one
point to another within the same State; (i.e., no State borders are
crossed). An interstate move is one in which goods are
transported from one State to another. FMCSA has jurisdiction
over interstate moves; State and local authorities have jurisdiction
over intrastate moves. Learn more in the section of this Web site entitled
"What is an Interstate Move?"
Q. How do I insure my property when I hire a mover?
A. There are two options: valuation coverage and insurance. When you
sign your bill of lading, the mover automatically provides valuation
coverage, which assumes liability for no more than 60 cents per
pound per item for interstate moves. Some movers may also offer to
sell or procure for you separate liability insurance from a third party
insurance company. If you purchase
this insurance from or through your
mover, the mover is required to
issue a policy or written record of
Q. In addition to FMCSA, are there other authorities I should contact to report a mover?
A. Yes. State attorneys general and consumer affairs agencies are responsible for pursuing suspected moving fraud.